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Frequently Asked Questions

You can track it using the 'Track Shipments' feature on www.uniqueairexpress.com or through the Shop and Ship tracking tool.

International Shipping guidelines, standard prohibitions and restrictions to consider when sending express shipments to India. Prohibited Commodities for India

  • Antiques (breakable and/or fragile)
  • Asbestos
  • Furs
  • Hazardous or combustible materials (as defined in IATA Regulations)
  • Dangerous goods, haz. or comb. mats
  • Gambling devices
  • Ivory
  • Pornography

Shipping Commodities – What You Need to Know
Certain commodities are considered as “Non-Document” and need to be accompanied by an invoice and, in some cases, additional customs documentation. Other commodities are considered simply as a “Document” and only require a Unique Air Express AWB no. to be completed. The following list explains what you need to do in order to ship various commodities.
Document Commodities
Airline tickets, blank stock (NI)
Airline tickets, issued/validated
Annual reports
Blank forms
Booklets, brochures (non-adv.)
Books: hardbk/paperbk non-comm. use
Business cards
Calendars
Cash letters (NI)
Cheques, blank (NI)
Cheques, cancelled (NI)
Cheques, cashier (NI)
Documents, general business
Invoices, blank
Invoices, not blank
Magazines, periodicals, journals
Manuals, technical
Manuscripts
Money orders (NI)
Music, printed or manuscript
Newspapers
Pamphlets
Personal mail
Photos as part of business reports
Postal envelopes
Price lists
Shipping schedules
Visa applications
Commodities where you should contact your local Customer Service advisor to clarify shipping requirements
Advertising brochures/pamphlets
Alcoholic beverages
Animal products
Animal skins
Antiques
Bunker oil sample (for analysis)
Catalogues
Chemicals, non-hazardous
Circuits & circuit boards
Coal & firewood
Coffee
Computer software
Cotton seed
Credit card blanks (NI)
Credit cards (NI)
Deeds
Diplomatic mail
Drugs: non-prescription
Drugs: prescription
Fabrics & fabric samples
Films: 8mm, 16mm & 35mm
Films: entertainment
Films: promotional, training
Fire extinguishers
Foodstuffs
Furs
Grain samples
Industrial equipment
Labels
Leather goods
Liquids, non-hazardous
Maps
Medical samples
Medical/dental supplies & equipment
Military equipment
Negatives, including x-rays, films
Oil products
Passports
Perishables
Personal effects
Phones/modems
Plant products
Plants
Precious metals & stones
Price tickets for garments
Publication not for public resale
Publications for public resale
Radar equip.-transmitters/receivers
Seeds
Ship spares
Shoes
Sports equipment
Telecommunications equipment
Textile articles
Tobacco
Works of art
a. Except as per written agreement between shipper and Unique Air Express.
i. Not permitted by the laws/rules/restrictions in force and
ii. Any items notified by Unique Air Express to be prohibited items including share certificates & blank signed share transfer forms.
b. A detailed list of materials not accepted by carriage is available on request.
c. All Hazardous goods declared by IATA as dangerous goods.

For Express shipments, the following conditions must be met:
  • A maximum of 30 kilograms
  • A combined length of not more than 274 centimeters (108 inches)
  • The dimensions must not exceed 158 centimeters (62 inches)
  • The maximum value limit for an express shipment (per shipment piece) is Rs. 25,000/-
  • If your shipment does not match any of the above conditions, it cannot be shipped as Express.
Actual weight is the weight of the package, while volumetric weight takes into consideration the dimensions of the package. For example, if you order a tall vase, the volumetric package weight will be calculated based on the length x width x height divided by 5000.
According to Indian Government regulations, it is compulsory to keep records of the person who is exporting any type of material, goods, or documents to any part of the world.
Unique Air Express’s shipment risk coverage provides you with protection against the risk of physical loss of your shipments from external causes during transportation by Unique Air Express. Unique Air Express handles all shipments with great care throughout the delivery process. Although it is rare, unfortunately, accidents can sometimes happen, and risk coverage will provide you with additional peace of mind and financial protection (limited to your actual financial loss). It’s important to note that Unique Air Express’s liability is limited in accordance with its terms and conditions. Liability is based on the weight of the goods, which may be considerably lower than the actual cost of replacement. If you think this liability cover is insufficient, Unique Air Express encourages you to protect yourself against potential loss or damage by purchasing shipment coverage.
Door-to-door courier service includes pick-up from the supplier’s doorstep, customs clearance at the origin airport, air transport, customs clearance at the destination airport, and last-mile delivery.
Door-to-airport courier service includes pick-up from the supplier’s doorstep, customs clearance at the origin airport, air transport, handover of the shipment to the CHA or broker appointed by you. Further customs clearance and door delivery are not our responsibility.
Airport-to-door courier service means your supplier will hand over the shipment to us at the origin airport after completing customs clearance – next, it is our responsibility, that is, air transport – customs clearance at the destination airport – last-mile delivery.
Airport-to-airport courier service means your supplier will hand over the shipment to us at the origin airport after completing customs clearance. Unique Air Express will handle the air transport of the shipment. At the destination airport, we will hand over the shipment to your CHA or broker for further processing.
Yes, you can clear your shipments through your CHA.
Yes, Unique Air Express has a shipment customs clearance service with our own CHA.
Not only during the festival season, like Diwali, Sankranti, Padva, and Christmas, but you can send foodstuffs to the USA, UK, and worldwide at any point in time during the year.
Yes, you can export medicines with proper paperwork. We are experts in this type of paperwork. We understand the emergency and the needs of our clients and provide support for this crucial type of shipment.
Basic documents required for exporting medicines for individuals (Documents may vary depending on the type of medicine, such as Ayurvedic, Allopathic, etc.):
1) Doctor's prescription on letterhead with rubber stamp and signature.
2) The doctor will mention the patient's name, age, sex, and date.
3) Medical bill to match the medicine prescribed by the doctor.
KYC
1) Identity: PAN card photocopy (compulsory).
2) Driving license photocopy, passport photocopy, election voter ID card photocopy, or Aadhar card photocopy – anyone with self-attestation (i.e., signature).